In the Impression Wax Kit you will receive all the materials necessary to make wax impressions. You will receive pre-rolled wax balls, a return card with a QR code that links to our demonstration video, a gel ice pack and a prepaid return post satchel for you to send the kit back to us (Aus only). Please be sure to freeze the gel pack and fill out the information card before sending it back to us so we can easily match your prints to your order.

Majority of our Impression pieces are creating by ordering the piece online and making the wax impressions at home, so it is not a problem if you are not based in Melbourne! Once your order has been placed, you will receive a Wax Impression Kit in the mail with detailed instructions that are very easy to follow. This kit will be express posted to the address submitted on your online order within 1-2 business days. There will be a prepaid return post satchel inside for you to send your prints back to us (Aus only). All International orders can contact us to arrange a DHL pick up of their Impression kit. 

To create an impression piece, you will use the waxes in your kit and press either your fingerprint or nose/paw into the wax. This creates a wax impression, which then cast into metal using a traditional lost wax cast technique, which produces the most beautifully authentic impression. Each piece is handmade to order and completely unique. 

You can absolutely give the Wax Impression Kit. You will need to purchase an Impression piece to receive a wax kit, which arrives in a beautiful gift box and can be given to the recipient. We are also able to ship the wax kit directly to the recipient, simply enter their details in the shipping address at checkout. Once the Impression piece is ordered, the kit will be sent out on express shipping within a day or two.

If you would like to order a necklace with more than one Impression pendant, you can shop the Mini and X Mini Impression styles. Once you enter the product page you can select the number of pendants you want on the necklace (up to four). The order will be processed as usual through our website and the appropriate Impression Wax Kit will be sent out to the address on your order.

We are able to use a laser engraving machine to engrave ink impressions onto our Custom Engraved pieces, which can be ordered in the Impression tab under SHOP Laser Impression.

Yes, absolutely.

This piece is not suitable for children younger than 12 months old as their prints may not be defined enough to create a deep impression. This is however case by case and if you can visibly see fingerprints on your child then it should work out just fine. You can always give it a go and if it isn't deep enough you simply roll the wax back up and can again a few months later. The wax doesn't expire nor is there a time limit on posting the impressions back to us.

You absolutely can. You can just send your second child’s waxes back whenever you are ready and quote the original order number in the package when sending it back so we can identify you. Please note we do not cover the shipping of the second set of wax impressions if you choose to send them back separately.

Our studio lead times for finished pieces vary by season. Due to high demand leading up to Mother's Day and the custom nature of these pieces, current lead times (once your wax impressions are processed) are:

Silver, Solid Yellow & Rose Gold: 4-5 weeks

Solid White Gold: 6-7 weeks

Gold Plated: 8-9 weeks

Please note that silicone moulds add at least 2 additional weeks to these lead times.

Unfortunately, our fingerprints tend to fade as we get older. The wax impression cannot be manipulated in any way to make the prints deeper, but in this case you can still try to create a beautiful shape so that it captures the shape of their finger as it is. You can also try to use their knuckle or palm to collect beautiful deeper lines.

If we believe your waxes are not good enough we will contact you before processing them, however it is important to know that our interpretation of a good print may be different to yours so it is important that you’re happy with them before you send them back. We are under the assumption that when waxes arrive back to us the customer is happy with how they look.

If we have got in contact to say that your impressions are faint and you would like to re-do them, our team will send you a link to purchase a Redo Wax Kit, which costs $30AUD.

If you do not wish to proceed with the order once the impressions have been made, we can refund or credit you minus $125, which covers the cost of the wax kit and shipping involved.

There is no extra cost to make your piece double sided as the prices online are per pendant, not per print.

To make a double sided impression piece, simply press into either side the heated wax ball at the same time. Watch our Demo Video above to see how this is done.

No, we don't need this information when ordering as the price and process is exactly the same for single and double sided prints. We will process your waxes exactly as they are sent to us.

To create a perfect double sided print you need to push your fingers into the wax at the exact same time. Try to position them in the same spot on either side so that you can achieve a wall around the print on both sides. Also be sure to pull away from the wax very slowly to avoid changing the shape of the wax. If you don't like the shape once you pull away you are best to roll out back up and try again.

Unfortunately to create a double sided impression you need to press into the wax at the same time so this is not possible from different states. We can however send out two kits to different addresses and create a necklace with two pendants and stamp an initial on the back of each - you will just need to quote the same order number when sending back your fingerprints.

Most of our Impression pieces can be purchased in Sterling Silver, 18k Yellow Gold Plated and Solid 9k Yellow, Rose and White Gold. Please view each Impression product to see what metal is available for each piece.

Your chain metal will match the metal of the pendant you have ordered. For example if you order a solid yellow gold necklace, both the pendant and the chain will be made in solid gold.

The colour of the gold plated and solid gold are very similar initially, they will just wear differently over time. The solid gold will last you a lifetime with just the use of gold cleaner and a polishing cloth. The gold plating will gradually wear over time - eventually it will need to be replated. The rate at which it wears depends on the wearer, the acids in their skin and how the piece is cared for.

You can wear any of our solid metal pieces in the shower and they will keep their colour and strength. We advise that you do not wear any plated pieces in the shower.

Yes we can! Please contact us at impression@lindencookdesign.com with your preferred piece and we can provide a quote for 18k gold.

Any of our Impression pieces can be made with pet prints, as the process to take the impressions is the same.

Engraving costs are outlined below-

Single letter or number - free of charge

Standard font, multiple letters - $30

Custom artwork or handwriting - $50

Each appointment is 30 minutes.

You will be required to make a $50 deposit for your booking, but this will be redeemable off the price of the piece you purchase on the day.