Full Time
Location: Melbourne-based only (In Office)
About the Role
We are seeking a motivated and detail-oriented Customer Service Representative to join our team in Melbourne. This role is ideal for someone who enjoys working directly with customers, takes pride in delivering a high standard of service, and is comfortable balancing customer support with hands-on operational tasks such as order fulfilment and quality control.You will play a key role in ensuring a seamless customer experience from enquiry through to delivery, while also contributing to continuous improvement across customer service processes and operations.
Key Responsibilities
Customer Support
- Respond to customer enquiries via email, web chat, and phone in a professional, friendly, and timely manner
- Provide accurate product, order, and service information
- Resolve customer issues effectively, escalating where necessary to ensure positive outcomes
Order Processing & Fulfilment
- Accurately process and fulfil customer orders
- Assist with quality checks to ensure all products meet brand standards
- Carefully prepare and package orders for dispatch with attention to detail and presentation
Continuous Improvement
- Identify opportunities to improve efficiency and enhance the customer experience
- Gather and share customer feedback with relevant teams (retail, production, admin) to support product and service improvements
- Contribute to refining processes and improving documentation where needed
About You
- Strong communication skills, both written and verbal
- A customer-first mindset with a warm and professional approach
- High attention to detail and strong organisational skills
- Proactive attitude with a willingness to improve systems and processes
If this sounds like you, we’d love to hear from you! Please send your resume (in any form you like) and tell us a bit about yourself – to jack@lindencookdesign.com.