Signature Impression FAQ

Demonstration

Please watch the below video in its entirety before creating your wax prints. If you have any concerns about the quality of your impressions please get in touch prior to sending them back. Your prints will be automatically processed on arrival to our studio and adjustments or redo impressions can no longer be made once they are in production.

Please remember, children under 12 months may not have defined enough prints for wax casting. Although it is case by case we recommend waiting until you can see the lines on their fingers before going ahead. For additional demonstrations please head to our YouTube channel. You can also view our Instagram Highlights

You will have received a clear gel pack in your Impression kit. Please freeze this and include it in the return bag with your wax impressions so that they do not melt in transit on the way back to us. 

 

General Information

Please email all Fingerprint enquiries to: impression@lindencookdesign.com

You simply head to the Impression tab in the main menu of our website and select SHOP Signature Impression. Then select the Impression piece you would like. You will need to choose the size and metal before adding to your cart. Once your order has been placed online, you will receive a Wax Impression Kit in the mail. This will be express posted to the address submitted on your online order within 1-2 days. 

In the Impression Wax Kit you will receive all the information necessary to make the perfect print. You will receive pre-rolled wax balls, a return card with a QR code that links to our demonstration video, a gel ice pack and a prepaid return post satchel for you to send the kit back to us (Aus only). Please be sure to freeze the gel pack and fill out the information card before sending it back to us so we can easily match your prints to your order.

You simply head to the Impression tab in the main menu of our website and process your order online through the Signature Impression collection. Majority of our Impression pieces are ordered online this way. Once your order has been placed, you will receive a Wax Impression Kit in the mail with detailed instructions that are very easy to follow. This kit will be express posted to the address submitted on your online order within 1-2 business days. There will be a prepaid return post satchel inside for you to send your prints back to us (Aus only). All International orders can contact us to arrange a DHL pick up of their Impression kit. 

To create an impression piece, we use a traditional lost wax cast technique which produces the most beautifully authentic impression. Each piece is handmade to order and completely unique. 

If time is of the essence, you have the option to simply gift your loved one the Impression Kit that is sent to you in the mail when you place your order. We feel it makes a beautiful and thoughtful present, stylishly packaged. If you are purchasing this as a gift or you are unable to action the fingerprint impression personally, we can send this gift box directly to the recipient. Once the fingerprint kit is ordered it will be sent out on express shipping within a day or two.

If you would like to order a necklace with more than one Impression pendant you can shop the Mini and X Mini Impression styles. Once you enter into the product page you can select the number of pendants you want on the necklace (up to four). The order will be processed as usual through our website and the appropriate Impression Wax Kit will be sent out to the address on your order.

We are able to use a laser engraving machine to engrave ink impressions on pendants, this can be ordered by clicking the Impression tab and then SHOP Laser Impression. 

Yes, absolutely

You absolutely can. You can just send your second child’s wax back whenever you are ready and quote the original order number in the package when sending it back so we can identify you. Please note we do not cover the shipping of the second set of wax impressions if you choose to send them back separately.

This piece is not suitable for children younger than 12 months old as their prints may not be defined enough to create a deep impression. This is however case by case and if you can visibly see fingerprints on your child then it should work out just fine. You can always give it a go and if it isn't deep enough you simply roll the wax back up and can again a few months later. The wax doesn't expire nor is there a time limit on posting the impressions back to us.

 

Lead Times

The Wax Kit will be express posted 1-2 days after your order is placed online. 

The standard lead times for this product are listed below and vary depending on the metal. These lead times commence from the date the Wax Kit has been received back at our studio after the impression process has been completed by you. You will receive an email from us notifying you that your waxes have been put into production. These time frames may be slightly longer during peak periods. If you require this piece by a specific date it is best to get in touch prior to placing your order. 

 

Sterling Silver - 2-3 weeks

Solid Rose, Yellow or White Gold - 2-3 weeks

Rose or Yellow Gold Plated - 4-6 weeks

Double Sided Prints

If you would like to create a double sided print you just order the pendant size and metal you would like. Once the wax arrives in the mail, it is entirely up to you how you decide to make your impression. There are instructions in the package with how to do this. 

There is no extra cost to make your piece double sided as the prices online are per pendant, not per print.

To make a double sided print you will need to press your fingers into either side of the wax at the same time from each side, pushing up against each other. There are more instructions in the Impression Wax Kit to assist.

All of our Impression pieces can be made double sided except the Double Impression Ring and Band Ring

No, we don't need this information when ordering as the price and process is exactly the same for single and double sided prints.

To create a perfect double sided print you need to push your fingers into the wax at the exact same time. Try to position them in the same spot on either side so that you can achieve a wall around the print on both sides. Also be sure to pull away from the wax very slowly to avoid changing the shape of the wax. If you don't like the shape once you pull away you are best to roll out back up and try again.

Unfortunately to create a double sided impression you need to press into the wax at the same time so this is not possible from different states. We can however send out two kits to different addresses and create a necklace with two pendants and stamp an initial on the back of each - you will just need to quote the same order number when sending back your fingerprints.

The Perfect Print

Your finished piece will look exactly as the wax impression does, so be sure to love how it looks before sending it back. If you can see a fingerprint and you like the shape of it then you are all good to go. If you are unsure about the quality of your print please text (+61480213256) or email (impression@lindencookdesign.com) a photo with the flash on to us for confirmation prior to sending them back to us.

Unfortunately not. The wax will take the impression of the print that they have which may not be very defined in their older age. In this case you can try to create a beautiful shape so that it is still a stunning piece that shapes their finger just as it is. You can also try to use their knuckle to collect those beautiful deeper lines.

If we believe your waxes are not good enough we will call you before processing them, however it is important to know that our interpretation of a good print may be different to yours so it is best you’re happy with them before you send them back. 

This is not a problem at all. We will send you a link to purchase a Redo Wax Kit, which costs $30AUD.

Sizing and Materials

The below measurements are approximations and will depend on how the fingerprint is pressed into the wax. 

 

X Mini Fingerprint Necklace 8mm-12mm diameter 

Mini Fingerprint Necklace 12mm-15mm diameter

Classic Fingerprint Necklace 15-18mm diameter

 

For sizing information on our other Impression pieces please visit the individual product pages.

Yes, all of our silver is 925 sterling silver.

If you select the solid gold option then both the chain and the pendant will be solid gold. 

The colour of the gold plated and solid gold are very similar initially, they just fade differently with wear. The solid gold will last you a lifetime with just the use of gold cleaner and a polishing cloth. The gold plating will gradually wear over time - eventually it will need to be replated. The rate at which it wears depends on the wearer, the acids in their skin and how the piece is cared for.

You can wear any of our solid metal pieces in the shower and they will keep their colour and strength. We advise that you do not wear any plated pieces in the shower.

Yes, we offer almost all of our Impression pieces in Solid 9k White Gold. You can view our solid White Gold Impression pieces in our Impression collection.

 

Pet Prints

You certainly can. We have done so many beautiful dog and cat’s noses, also partial paw prints. They come up really well if you can get a deep enough impression. You can take the print of your pet’s nose or a partial paw print. There are some photos on our instagram highlight link Animal Prints’ - https://www.instagram.com/lindencook/

The ordering process is exactly the same for a fingerprint or the print of your pets nose/paw. You just need to select the size and metal you would like.

Stamping

We can engrave a single letter or number into the wax at the back to differentiate the prints, however this is not to be a feature of the print. Please be sure to label the wax container lids with the letter you would like on each of the prints. 

No, it doesn’t cost any extra to get a letter engraved.

Appointments

We are very proud to have teamed up with MECCA Australia to hold Impression events every month in store in both Melbourne and Sydney. You can book an impression appointment through MECCA Melbourne here or MECCA Sydney here. The appointment requires an $80 booking fee, which will be redeemable on your chosen impression piece at the appointment.  

Each appointment is 20 minutes. This gives enough time to ensure we get the perfect print. 

Demonstration Videos

See the link below for full demonstration video on all of our Signature Impression pieces-

https://www.youtube.com/watch?v=aNkoUNJ5YO8