Shipping + Returns


/ Australia

Australian orders $10 Express Shipping

All Australian orders over $200 will automatically receive free express shipping. 

All Linden Cook Jewellery will be express posted using Australia Post. These services are the most efficient, cost conscious and secure available to deliver your piece to you. All packages are sent with a signature on delivery. You will receive tracking updates to your provided email address when the parcel is on the way.

We only send to Australian addresses or PO boxes, parcel lockers or parcel collect. 

Due to the value of our pieces, we select Signature on Delivery for all parcels. If no one is home it will be taken to your local Post Office or parcel centre for collection with Photo ID. Please note any Linden Cook packages that have been scanned as delivered cannot be refunded or remade. 

/ International

International orders are $30AUD.

We ship worldwide using DHL Express. Once the piece has been sent, delivery is generally within 5-7 business days.

All International Impression orders include a flat $95AUD shipping fee. This includes the shipment of your wax kit to your chosen location, a pickup of your waxes to return them to Australia and the shipment of your finished piece. Your wax kit will include instructions on how to organise the DHL pickup of your wax kit. 

All international purchases are exempt from Australian consumer tax known as Goods and Services Tax (GST) (currently 10%); however, they may incur taxes and duties applied by customs in the country where the order is delivered.  The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To determine exactly what these charges may be, it could be necessary to call your local customs office to gain further details.

Please be advised that once a parcel is collected by our shipping carriers we are no longer liable if it is lost or damaged in transit. 


We do not accept exchanges or returns simply because you have changed your mind. Please consider this prior to placing your order. Do not hesitate to contact us with any questions you might have about the product prior to purchasing it.  

We will repair manufacturing faults at no cost within 6 month of the purchase date, however it is our policy that you return the piece for inspection before agreeing to the repair. We reserve the right to not repair, or to add a cost to any goods returned after the aforementioned 6 month period. Manufacturing faults do not include; broken chain, chipped or scratched surfaces, general wear and tear including rings that have been bent out of shape, oxidised or on which the plating is fading. We do not accept any returns that have been worked on by any other jewellers prior to the return, as we cannot guarantee the work of jewellers outside of Linden Cook. 

Linden Cook jewellery is made by hand, each piece is individual and therefore slight alterations from the images shown on the website may occur.

We advise you to measure the length you would like before ordering a necklace. The best way to do this is to put a piece of string around your neck and measure the length you like. Please note any returns for change of length will incur a fee.

Signature Impression

We do not offer refunds or returns on any Signature Impression or custom Linden Cook pieces. Please note that your Impression piece will look exactly the same in print, shape and size as your wax impressions, so it is important to be completely happy with all impressions you are sending back to us. 

This policy also applies to all MECCA x Linden Cook Impression customers.